Refund Policy

1. Nature of our fees

Software services are intangible. Value is delivered through expertise, time, and artefacts, not through a physical product you can send back.

Fairness therefore comes from clear milestones, acceptance criteria, and change control, not from open-ended refund rights after work is delivered.

Unless the SOW says otherwise, invoices fall due on the dates or events written there, such as milestone acceptance, a monthly cycle, or approved expenses.

You must pay even if you have not yet deployed deliverables to end users, unless the SOW makes deployment an express condition before payment is due.

2. Milestone and retainer mechanics

• Milestone payments: Usually invoiced when outputs meet objective criteria, or when deemed acceptance applies under the Engagement Terms.
• Retainers and deposits: May reserve calendar time or fund discovery. Amounts already applied to completed work or third-party costs are not refundable. Unused portions are credited or refunded only if the SOW says so.
• Taxes and bank fees: Indian GST and similar taxes follow statute. Cross-border wire fees and correspondent bank charges are normally paid by the payer unless we agree otherwise.

3. When refunds or credits may be granted

We may offer a refund or credit (your choice, where that is practical) only when all of the following apply:

• After good-faith effort, we materially fail to perform a prepaid milestone, and the shortfall is not due to your conduct or omissions.
• We cannot cure the failure within a reasonable remedy period that we confirm in writing.
• You support the review with proportionate records, for example the SOW, ticket or email history, repository or artefact state, and relevant invoices.

We may also:

• Correct duplicate charges: Reverse or credit verified duplicate payments promptly.
• Clykur-initiated cancellation: If we end the engagement for reasons other than your breach and you prepaid for work not yet delivered, we refund or credit the unused balance after deducting non-recoverable costs we identify to you.
• Respect mandatory law: Nothing in this Policy limits non-waivable rights under the Consumer Protection Act, 2019, other Indian statutes, or foreign consumer law where it governs your transaction.

4. Non-refundable and high-friction scenarios

The items below are generally non-refundable because work has been delivered, risk has moved to you, or the spend cannot fairly be unwound:

• Fees for milestones you accepted or that were deemed accepted, including if you put deliverables into production without timely objection.
• Time-and-materials charges for hours actually worked, recorded as the SOW requires.
• Pass-through costs we incurred with your authority: software licences, cloud usage, domains, paid APIs, or similar contractor pass-throughs.
• Deposits or initiation fees the SOW clearly marks as non-refundable to cover planning, legal review, or reserved capacity.
• Situations where you step back after work has started, such as long silence, reprioritisation, or internal reorganisation, without releasing you from fees for effort already spent.

5. Termination for convenience or cause

If you end the engagement for convenience

You pay for all work completed through the termination date, any in-flight milestone amount the SOW prorates, and third-party commitments we cannot cancel.

If we end the engagement for your material breach

That includes material breach such as non-payment, as described in the SOW.

Outstanding invoices remain due immediately to the extent permitted by law.

After reasonable notice, we may temporarily suspend Services where the contract and statute allow.

6. Chargebacks and payment disputes

Contact us first

Email info@clykur.com before you ask your bank for a chargeback or reversal. Many billing issues are honest mistakes we can fix quickly together.

If you dispute payment without contacting us first

If you initiate a card chargeback or bank reversal on an undisputed, contractually due invoice without first contacting us, we may:

• Temporarily suspend Services, where permitted.
• Seek recovery of the invoiced amounts plus reasonable administrative costs, where the law allows.
• Pursue legal remedies where appropriate.

Your responsibilities in a dispute

Give a clear factual summary, cite invoice and SOW references, and keep copies of agreements and payment records. That helps us decide fairly and quickly.

7. How to request a formal review

Send email to info@clykur.com with:

• Invoice numbers and SOW references.
• A concise, factual timeline of what happened.
• Any attachments that fairly support your position.

Target response timelines

Complex matters involving counsel, forensics, or third parties may need longer; we will tell you if that applies.

8. Governing framework

This Policy is governed by the laws of India.

Fee disputes may be filed with competent courts at Bengaluru, Karnataka, India, unless your SOW names arbitration or a different forum.

If you are an international client, you may still rely on non-waivable protections in your home jurisdiction when those laws apply to our relationship.